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Registration and profile management

  • I don't have a VAT number, can I use BDroppy?

    BDroppy does not require a VAT number and we will still provide our service. However, we recommend that you consult with your accountant. ...

  • How can I cancel my account?

    To cancel your account, you will need to contact our Customer Service. Submit your request by opening a ticket here [https://droppy.kayako.com/en-us/conversation/new]. ...

  • I forgot my password, can I recover it?

    You can set a new password on the login page by clicking on the Forgot password? link.  Enter your e-mail address, your new password and confirm. Once reset, you will receive a confirmation email con...

  • How can I change my billing information?

    You can change your billing address at any time, directly from your BDroppy profile. To do this, simply go to the Profile> General> Billing Address page and save ...

  • How can I change my shipping address?

    You can change your shipping address at any time, directly from your BDroppy profile. To do it, go to your Profile > Shipping > Shipping Address. Enter the new adress and click on save. ...

  • How can I change my plan?

    To change your active plan, simply go to the pricing section [https://dash.bdroppy.com/pricing] and proceed to purchase the desired plan. The expiry date of your existing plan will automatically be e...

  • How do I deactivate my active plan?

    To deactivate your plan, log into your personal area and go to Profile > General > interrupt renewal. Please note: The cost of the service is subject to change and if you wish to interrupt the renewa...

  • How can I access the community?

    To access our community, simply click on these links: 👉 Click here  [https://www.facebook.com/groups/708514930280712]to access our Facebook Group  👉 Click here  [https://t.me/+CW8NljxbUD83NzFk]to ac...