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Returns

  • When can I make a return request?

    You can make a return request for one or more orders within 20 days from the date of delivery of the goods....

  • Can I exchange goods?

    BDroppy does not exchange goods. You need to create a new order. ...

  • How should I prepare the package with my return?

    Place the product in its original packaging (both the manufacturer’s packaging and the packaging the item(s) arrived in, remove any old shipping labels, place the print-out of the return authorization...

  • What should I do if I receive a faulty or incorrect product?

    Should you receive a faulty product or not the product you ordered, open a return request as per the instructions you find here.  We will send you instructions on how to proceed within the next busine...

  • Who pays for the return shipping costs?

    The return shipping costs are at the buyer's expense. Bdroppy is responsible for the return only in case of faulty or incorrect products....

  • How can I make a return request?

    In order to make a return on Bdroppy, log in to your profile and go to ORDERS > My orders. Idendify the order for which you wish to make a return request. To be able to make a return request, the orde...